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Victoria Urban Contractors

Privacy Policy

Last updated: January 2026

Victoria Urban Contractors ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal data is:

Victoria Urban Contractors Ltd Company No. 15302043 662 High Road, London, N12 0NL Email: [email protected] Phone: 07525 849451

2. Information We Collect

We may collect and process the following categories of personal data:

  • Identity data: Full name, title
  • Contact data: Email address, telephone number(s), postal address
  • Property data: Details about your property relevant to the works (address, property type, condition)
  • Project data: Description of works required, project specifications, photographs of the property
  • Financial data: Payment details, invoicing information (we do not store full card numbers)
  • Correspondence data: Records of communications between you and us (emails, messages, notes from phone calls)
  • Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and other technology on the devices you use to access our website
  • Usage data: Information about how you use our website, including pages visited, time spent, and navigation patterns

3. How We Collect Information

We collect personal data through the following methods:

  • Contact forms: When you submit an enquiry through our website contact form
  • Phone calls and emails: When you contact us directly by phone or email
  • Site visits: When we visit your property to prepare a quotation
  • Contractual interactions: During the course of carrying out agreed works
  • Website cookies: Automatically collected through cookies and similar technologies when you visit our website

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity (Article 6(1)(b) UK GDPR): Processing is necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract (e.g., preparing a quotation).
  • Legitimate interests (Article 6(1)(f) UK GDPR): Processing is necessary for our legitimate business interests, provided these are not overridden by your rights and freedoms. Our legitimate interests include managing our business, maintaining records, and improving our services.
  • Consent (Article 6(1)(a) UK GDPR): Where you have given us specific consent to process your data for a particular purpose, such as receiving marketing communications. You may withdraw consent at any time.
  • Legal obligation (Article 6(1)(c) UK GDPR): Processing is necessary to comply with a legal obligation, such as tax reporting to HMRC.

5. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries and provide quotations
  • Enter into and perform contracts for construction works
  • Communicate with you about your project
  • Issue invoices and process payments
  • Send marketing communications about our services (only with your prior consent — you can unsubscribe at any time)
  • Comply with legal and regulatory obligations (e.g., HMRC, HSE)
  • Maintain our business records
  • Improve our website and services
  • Protect our legal rights and resolve disputes

6. Data Sharing

We may share your personal data with the following third parties, but only where necessary and lawful:

  • Subcontractors and suppliers: Where necessary to complete the agreed works (e.g., specialist trades, material suppliers). We only share information relevant to the works.
  • HMRC and regulatory bodies: As legally required for tax reporting and regulatory compliance.
  • Insurers: In the event of a claim or for the purposes of maintaining our insurance coverage.
  • Professional advisers: Solicitors, accountants, or other professional advisers where necessary.
  • Website hosting and analytics providers: Netlify (hosting), Google Analytics (website analytics).

We never sell your personal data to third parties.

7. Data Retention

We retain personal data for the following periods:

  • Project records: 6 years from project completion, in line with HMRC requirements and the Limitation Act 1980.
  • Quotation records (where no contract formed): 2 years from the date of the quotation.
  • Marketing consent records: Until consent is withdrawn by the individual.
  • Website analytics data: In accordance with our cookie policy (see section 9).

After the applicable retention period, personal data is securely deleted or anonymised.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to erasure: You can request deletion of your personal data in certain circumstances.
  • Right to restrict processing: You can ask us to limit how we use your data.
  • Right to data portability: You can request your data in a structured, machine-readable format.
  • Right to object: You can object to the processing of your data based on legitimate interests or for direct marketing.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed. The ICO can be contacted at ico.org.uk or by phone on 0303 123 1113.

9. Cookies

Our website uses cookies — small text files placed on your device — to improve your browsing experience and help us understand how our website is used.

Types of Cookies We Use

  • Essential cookies: Required for the website to function correctly (e.g., session management, cookie consent preferences). These cannot be disabled.
  • Analytics cookies: Used to collect anonymised information about how visitors use our website (e.g., Google Analytics). These help us improve our website.
  • Functional cookies: Used to remember your preferences and provide enhanced functionality (e.g., remembering your cookie consent choice).

Managing Cookies

When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies. You can change your cookie preferences at any time by clearing your browser cookies and revisiting our website.

You can also manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

10. Website Analytics

We use Netlify Analytics and may use Google Analytics to understand how visitors interact with our website. This data is collected anonymously and includes information such as pages visited, time spent on the site, and referring websites. We use this data solely to improve our website and services.

Where Google Analytics is used, data is anonymised by truncating IP addresses before storage. No personally identifiable information is collected through our analytics tools.

11. Third-Party Links

Our website may contain links to external websites (e.g., Google Maps, social media platforms). We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read the privacy policies of any external websites you visit.

12. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 16, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

14. Contact for Data Queries

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Victoria Urban Contractors 662 High Road, London, N12 0NL Email: [email protected] Phone: 07525 849451

This Privacy Policy was last reviewed in January 2026 and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.