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Victoria Urban Contractors

Terms & Conditions

Last updated: January 2026

Please read these Terms and Conditions carefully before engaging Victoria Urban Contractors to carry out any works. By accepting a quotation or instructing us to proceed, you agree to be bound by these terms.

1. Introduction & Definitions

In these Terms and Conditions:

  • "the Company" refers to Victoria Urban Contractors Ltd (Company No. 15302043), registered at 662 High Road, London, N12 0NL.
  • "the Client" refers to the person, persons, or organisation engaging the Company to carry out works.
  • "Works" refers to any construction, refurbishment, installation, repair, or maintenance activities agreed between the Company and the Client.
  • "Quotation" refers to a written estimate of costs provided by the Company for specified works.
  • "Contract" refers to the agreement formed between the Company and the Client upon written acceptance of a Quotation.
  • "Site" refers to the property or premises at which the Works are to be carried out.

2. Quotations & Estimates

All quotations provided by the Company are valid for a period of 30 days from the date of issue unless otherwise stated in writing. After this period, the Company reserves the right to amend the quotation to reflect changes in material costs, labour rates, or other factors.

Quotations are prepared based upon the information provided by the Client and a visual inspection of the Site where applicable. Should any unforeseen works become necessary once work has commenced (for example, the discovery of concealed structural defects, asbestos, or inadequate existing services), the Company shall notify the Client as soon as reasonably practicable and provide a supplementary quotation for the additional works. No additional works shall be carried out without the Client's written agreement.

All prices quoted are exclusive of VAT unless explicitly stated otherwise. Where VAT is applicable, it shall be charged at the prevailing rate.

A Quotation does not constitute a Contract. A Contract is formed only upon the Client's written acceptance of a Quotation (which may include acceptance via email).

3. Contract Formation

A binding Contract between the Company and the Client is formed upon the Client's written acceptance of a Quotation. This acceptance may be communicated via email, letter, or any other written medium. Verbal acceptance alone does not constitute a binding Contract.

Any changes to the agreed scope of Works must be confirmed in writing by both parties. The Company shall not be obligated to carry out any works beyond the original Quotation scope without a written variation agreement.

4. Payment Terms

Deposits

For projects requiring advance purchase of materials, the Company may request a deposit of between 20% and 30% of the total quoted value. This deposit is required before the commencement of Works and is used to secure materials and allocate resources.

Stage Payments

For larger projects, the Company may propose a stage payment schedule tied to project milestones (for example, completion of foundations, roof completion, first fix, second fix). This schedule will be agreed in writing before work commences.

Final Payment

The balance of the contract sum is due upon satisfactory completion of the Works. Payment is due within 14 days of the Company issuing a final invoice unless otherwise agreed in writing.

Accepted Payment Methods

The Company accepts payment by bank transfer (BACS/Faster Payments), cheque, and cash. Credit or debit card payments may be available upon request.

Late Payment

In the event of late payment, the Company reserves the right to charge interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, at a rate of 8% above the Bank of England base rate, calculated on a daily basis from the date payment was due.

5. Cancellation & Cooling-Off Period

In accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where a Contract is agreed away from business premises (including at the Client's home), the Client has a statutory 14-day cooling-off period during which they may cancel the Contract without giving any reason.

To exercise the right to cancel, the Client must inform the Company in writing (via email to [email protected] or by post to 662 High Road, London, N12 0NL) of their decision to cancel.

If the Client has requested that Works commence within the cooling-off period, the Client shall be liable for a reasonable charge for any Works already carried out up to the point of cancellation.

6. Works & Timescales

Estimated start and completion dates provided by the Company are given in good faith but are approximate and not guaranteed. Delays may occur due to factors including but not limited to:

  • Adverse weather conditions
  • Supply chain disruptions or material shortages
  • Discovery of unforeseen structural, damp, or asbestos issues
  • Delays in obtaining planning permission or Building Control approval
  • Delays caused by third parties (e.g., utility companies, party wall surveyors)
  • Changes to the scope of Works requested by the Client

The Company shall keep the Client informed of any anticipated delays and will use reasonable endeavours to minimise disruption.

7. Client Obligations

The Client agrees to:

  • Provide safe and unobstructed access to the Site during agreed working hours.
  • Obtain all necessary planning permissions, party wall agreements, and any other statutory consents required for the Works (the Company can assist with this process upon request).
  • Inform the Company of any known hazards at the Site, including but not limited to the presence of asbestos, unstable structures, contaminated land, or concealed services.
  • Ensure that the Site is reasonably secure and that the Company's equipment and materials are not subject to theft or vandalism during the project.
  • Make timely decisions regarding material selections, design choices, and approvals so as not to delay the Works.

8. Variations & Additional Works

Any changes to the agreed scope of Works ("Variations") must be confirmed in writing by both parties before the additional or altered works are carried out. The Company shall provide a written quotation for any Variations, and these shall not proceed until the Client has given written approval.

Variations may affect the project timeline and total cost. The Company will advise the Client accordingly.

9. Materials & Workmanship

All materials supplied by the Company shall be of satisfactory quality and fit for purpose, meeting relevant British Standards and Building Regulations.

The Company guarantees all workmanship for a period of 12 months from the date of completion, unless a longer guarantee period is specified in writing. This guarantee covers defects arising from the Company's workmanship and does not cover normal wear and tear, misuse, or damage caused by the Client or third parties.

Manufacturer warranties on materials and products are passed through to the Client. The Company will provide all relevant warranty documentation upon project completion.

10. Insurance & Liability

The Company maintains the following insurance policies:

  • Public Liability Insurance
  • Employer's Liability Insurance

Copies of insurance certificates are available upon request.

The Company's total liability under or in connection with the Contract shall not exceed the total contract sum, except in cases of death or personal injury caused by the Company's negligence, for which liability is unlimited.

The Company shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control (Force Majeure), including but not limited to acts of God, war, pandemic, government action, fire, flood, or industrial action.

11. Defects & Remedial Works

Should any defect attributable to the Company's workmanship become apparent within the guarantee period, the Client should notify the Company in writing as soon as reasonably practicable.

Upon receipt of notification, the Company shall inspect the defect within a reasonable timeframe and, where the defect is confirmed as being due to the Company's workmanship, shall remedy the defect at no additional cost to the Client.

The Company reserves the right to choose the method of remedy, which may include repair, replacement, or an alternative solution that achieves the same functional result.

12. Dispute Resolution

In the event of any dispute arising from or in connection with the Contract, both parties agree to attempt to resolve the matter through informal negotiation in the first instance.

If informal resolution is not achievable within 28 days, either party may propose mediation as an alternative to court proceedings. The cost of mediation shall be shared equally between the parties.

If mediation fails or is declined by either party, the dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Health & Safety

The Company is committed to maintaining the highest standards of health and safety on all Sites. All Works are carried out in accordance with the Health and Safety at Work etc. Act 1974, the Construction (Design and Management) Regulations 2015 (CDM 2015), and all other relevant legislation.

The Client is required to cooperate with the Company's health and safety measures. Please refer to our Health & Safety Policy for full details.

14. Data Protection

The Company collects and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal information provided by the Client will be used solely for the purposes of providing quotations, carrying out Works, and fulfilling the Company's legal obligations.

For full details of how we handle personal data, please refer to our Privacy Policy.

15. Intellectual Property

Any designs, drawings, plans, or specifications created by the Company in connection with the Works remain the intellectual property of the Company unless otherwise agreed in writing. The Client is granted a licence to use such materials solely for the purpose of the agreed Works.

16. Termination

Either party may terminate the Contract by providing written notice to the other party. In the event of termination:

  • The Client shall pay for all Works completed up to the date of termination, plus the cost of materials already ordered or delivered.
  • The Company shall make the Site safe and leave it in a tidy condition.
  • Any deposit paid shall be applied against the value of Works completed and materials supplied. Any balance shall be refunded or invoiced as appropriate.

17. Governing Law

These Terms and Conditions, and any Contract formed under them, shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

Victoria Urban Contractors Ltd Company No. 15302043 662 High Road, London, N12 0NL Phone: 07525 849451 | Email: [email protected]